Look at almost any major industry worldwide and you will notice a common denominator: the focus on digital transformation. In the field of streamlining and refining of business activities, the digitalization and implementation trend of all digital platforms is now the name of the game. It allows organizations to dramatically change their models to improve customer experience, to increase successful business outcomes and become competitive in the markets.
But what is digital transformation exactly? “Executives in all industries use digital advances… to change customer relations, internal processes, and value propositions. They are able to define the technology to radically improve the performance and reach of companies. Other management knows that they now need to pay attention to changes in their industries because of how soon digital technology disrupted media industry over the last decade.”
Robot process automation (RPA) has the ability to support digital transformation as an expanding technology to improve business outcomes. This is why several companies seek ways to make this type of change to their business functions, especially to respond to customers and competitors ‘ pressures to deliver the latest services. This entry looks at a few ways RPA is used
Enhances digital transformation, what this means for the future and how people within the company need these digital projects to be incorporated and deployed.
Digital Transformation and RPA
Let’s consider the role of RPA in the process in order to understand the possible effects of digital transformation. RPA is used for automating burdensome, voluminous and time-consuming back-office operations in different industry sectors, such as financing, insurance, legal, production, and utility. This may include tasks like order and claim processing, HR, transfer, migration and invoicing, but in no way is restricted to them. RPA is reorganizing the ways in which these organizations operate in almost every touch point of the value chain and their reliability levels.
But how can all this digital transformation be endorsed? RPA is one of the best technologies for helping companies in all industries and all functions to develop digital transformation. RPA enables organizations to address operational challenges such as executing this vast array of back-office activities through its automation technical capabilities. In addition, companies can gain insight into their business patterns and workflow performance by using the big data analytical capabilities provided by RPA. This information can then be used by companies to adopt digital strategies that help them adapt their processes more efficiently.
Moreover, RPA supports not only digital transformation, but also makes this transformation fast and easy. Software robots from RPA are taught to imitate the actions of employees, from simple clicks and copying to more complex workflows and activities such as invoicing. RPA is able to use legacy systems, ERP, and external systems without the need to renovate or re-engineer existing platforms, which enables the execution within days or weeks, by completing tasks in the same way that a human employee would.
Instead, employees can focus on value-added tasks like sales, marketing, and customer involvement by removing the cost of the back office. Bringing attention to the front office improves customer experience and better customer satisfaction means greater customer retention. RPA can thus help to improve business performance and results — digital transformation. In other words.
Support from Company Individuals
Although the role of RPA to promote digital transformation is clear, it is important to note that individuals are equally important to improve the technology. RPA can not encourage these developments alone, but it is dependent upon individuals in companies and industries to do so.
Deloitte suggests with its publication Strategy und nicht Technology Drives Digital Transformation: “The ability to digitally re-imagine the business is largely determined by a clear digital strategy, supported by leaders who foster a culture capable of changing and inventing the new.
What separate digital leaders from the rest are a clear digital strategy combined with a culture and leadership posed to drive the transformation.”
The coordination of the project team and management, together with all the staff, is a key driver for success, in order to truly drive the digital transformation RPA can support. This leadership and consensus within a company is an important component in the implementation of new technologies and in fostering progress in any industry, as is the case for RPAs which promote digital transformation.
Outcomes of Digital Transformation
The digital processing enabled by RPA is now already prevalent in various functions and branches worldwide with support from business leaders and employees. In an executive publication from their Institute for Business Value, IBM suggests that this transformation enables companies to focus on two dimensions, namely “upending customer value proposals and transforming operating models using digital technologies to augment customer interaction and cooperation.”
Whether a claims processing insurance company, a law firm which is still dependent upon records or a bank which is struggling to deal with high volumes of transactions, RPA is in a position to alleviated these challenges and to promote digital transformation. Not only does RPA’s transformation provide companies with the capacity to focus on their own businesses, but it also enables them to enhance customer services and services.
The efficiency, compatibility, and adaptability that RPA gives users the chance to move from menial back-office to business value generation and customers ‘ engagement, which enable business processes to be further transformed and improved. In many ways, RPA is an alternative for any industry to achieve digital transformation.